Epicforce Tech’s Method for Measuring If Your Epicor Kinetic Training Is Working

Epicforce Tech’s Method for Measuring If Your Epicor Kinetic Training Is Working

Blog Article

Introduction: Training Is Only Valuable If It Delivers Results

Training users on Epicor Kinetic is essential—but how do you know if your training is actually working?

At Epicforce Tech, we’ve seen too many companies roll out expensive ERP training programs, only to struggle with low adoption, persistent errors, or inconsistent usage. That’s why we developed a clear, results-oriented framework to measure the real impact of Epicor Kinetic training programs.

This guide outlines how Epicforce Tech measures ERP training effectiveness, what metrics matter most, and how to ensure your users aren’t just trained—they’re empowered.

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Why Measuring Training Impact Matters

You can’t improve what you don’t measure. And when it comes to Epicor Kinetic, the stakes are high:

• Low adoption = ROI lost on both software and training

• Inconsistent usage = reporting errors and process gaps

• Frustrated users = increased support costs and resistance

???? Fact: Companies that track training success see up to 45% faster ERP adoption and significantly lower post-go-live issues.

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Epicforce Tech’s Five-Stage Measurement Framework

We don’t just train—we track. Here’s how Epicforce Tech evaluates whether your Epicor Kinetic training is truly working:

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???? Stage 1: Baseline Readiness Assessment

Before training even begins, we evaluate:

• Current user knowledge by role

• Process gaps and error rates

• ERP usage frequency by department

• Support tickets and help desk trends

???? This helps us set clear KPIs and create training that aligns with actual business needs.

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???? Stage 2: Pre- and Post-Training Knowledge Testing

We administer short, targeted tests:

• Before training (to assess knowledge gaps)

• After each module (to evaluate knowledge retention)

Tests are role-specific and mapped to real Epicor workflows (e.g., purchase order entry, BOM setup, AR collections).

???? We aim for a 30%+ improvement in score from pre to post.

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???? Stage 3: On-the-Job Application Tracking

Training is only successful if users can apply what they learned. We track:

• Time to complete tasks in Epicor before vs. after training

• Error rates in data entry, transactions, or approvals

• First-time right metrics (e.g., successful job creation without support)

???? Example: After training, a client’s sales team reduced quote creation time by 38%.

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???? Stage 4: Business Process Compliance Audits

We audit ERP process adherence across:

• Procurement

• Inventory control

• Manufacturing execution

• Finance and invoicing

We look for:

• Usage of standard processes vs. workarounds

• Manual interventions where automation is possible

• Compliance with updated SOPs

???? Dashboards flag inconsistencies for targeted re-training.

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???? Stage 5: Feedback Loops & Training Iteration

Training should evolve. We use:

• Anonymous post-training surveys

• Manager feedback on user performance

• Support ticket analysis to identify missed topics

???? We then refine content, delivery method, or session formats (e.g., switch from one-time classroom to ongoing micro-learning).

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Metrics That Actually Matter

Here’s what Epicforce Tech tracks to measure ERP training success:

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Tools We Use to Measure Success

Epicforce Tech leverages a mix of tools to track training impact:

• Epicor logs & audit trails

• Power BI dashboards to visualize user activity

• Learning Management Systems (LMS) with quiz tracking

• Heatmaps to visualize navigation patterns and drop-offs

• Surveys and feedback forms via Google Forms or custom portals

We don’t rely on just one signal—we combine technical logs with user sentiment to get the full picture.

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Real-World Success Story

One Epicforce Tech client had recently upgraded to Epicor Kinetic but saw poor adoption in their production module. We:

• Conducted baseline testing and discovered only 40% understood the new MES interface

• Delivered role-specific workshops and hands-on practice labs

• Introduced “Process Champions” in each shift for peer-to-peer support

Result: Within 6 weeks, MES adoption rose to 91%, and downtime due to incorrect entries dropped by 47%.

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Common Training Pitfalls We Help You Avoid

❌ One-size-fits-all training
❌ Ignoring non-technical staff
❌ No post-training measurement
❌ Skipping sandbox practice
❌ Not aligning training to business goals

✅ Epicforce Tech ensures training is purpose-built, measurable, and continuously improved.

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Best Practices for Continuous Training Success

• Schedule quarterly micro-training for evolving features

• Use metrics to justify future training budgets

• Rotate in-process testing with new hires

• Assign ERP champions per department

• Keep content aligned with real tasks—not just theory

???? Epicor Kinetic is powerful—but only when used right.

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Conclusion: From Training to Transformation

ERP training is not a checkbox—it’s an enabler of business success. But without measurement, you’re just guessing. At Epicforce Tech, we make sure your investment in training translates into:

• Faster user onboarding

• Higher data accuracy

• Reduced support load

• Better business decisions

By combining strategy, structure, and analytics, we ensure your Epicor Kinetic users don’t just learn—they lead.

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Ready to Measure Training Impact with Precision?

If you want to know whether your Epicor Kinetic training is truly working—or how to improve it—Epicforce Tech is here to help.

???? Call us: (888) 280-5585
???? Email: info@epicforcetech.com
???? epicforcetech.com

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